Support
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Support Options
Server Status
Check the status of our server network, if an indicator is showing a service as 'down' we will working to restore this asap - please check our announcements page for details of any action we are taking.
Announcements
Please check the announcements page before opening a ticket, if there is a serverwide issue we likely tol already be working on it and all the information we have will be made available here for the benefit of all users,
Knowledgebase
Our knowledge base contains answers for most frequently asked questions, we ask all users to check if their query is covered here before opening a support ticket.
Community Forums
Get web development tips and advice in our friendly community forums.
Support Tickets
Click here to view the status of an current tickets, please don't open new tickets chasing an existing issue - our support team work on all tickets in the order they were submitted and 'bumped' or additional tickets will not be answered any sooner.
Submit Ticket
If our other support options haven't resolved your query please open a support ticket. Please ensure you include:
the full and exact wording of all error messages
details of how to replicate the reported issue
any and all usernames and passwords required to investigate
the URL of any specific page displaying the reported problem
Failure to provide the above will cause delays in resolving your query.
Account Options
Client Area
Click here to edit your details, view billing information and order additional services
Order
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